This policy explains how cancellations and refunds work for paid Goodspeed plans. It supplements Section 4 of the Terms of Service; if there is any conflict, the Terms of Service control.
Cancelling a Subscription
You can cancel a paid subscription at any time from your account billing settings or by emailing support@goodspeed.app. Cancellation takes effect at the end of your current billing period. You keep access to paid features until the end of that period, and you are not charged again after it ends.
If you bought your subscription through the Apple App Store or Google Play, you manage and cancel it in that store's account settings, and the store's billing and refund rules also apply.
Refunds
Except where the law requires otherwise, subscription fees are non-refundable, including for partial billing periods after a cancellation. We do not provide prorated refunds for the unused portion of a term.
We will make things right in these situations:
- Billing errors. If you believe you were charged in error, contact support@goodspeed.app within 30 days of the charge and we will review it and correct any genuine error.
- Where the law requires a refund. Some jurisdictions grant consumers refund or withdrawal rights that we honor regardless of the general rule above.
Usage Credits
Usage credits (for example, generation or deploy credits) are non-refundable and non-transferable, and they expire as described on the pricing page or at signup. Cancelling a plan does not refund unused credits.
App-Store Purchases
Purchases made through the Apple App Store or Google Play are subject to that store's refund policy, and refunds for those purchases are handled by the store, not by Goodspeed. We can help you understand a charge, but we cannot issue a refund for a purchase billed by a store.
Free Plans
Free plans involve no charge and therefore no refund. We may modify or discontinue a free plan as described in the Terms of Service.
Contact
Billing questions and refund requests: support@goodspeed.app Postal address: Goodspeed LLC, 3844 Santa Caterina Blvd, Bradenton, FL 34211